Well I’m back again this week with my response for Lillie’s prompt word of “IRRITATION.”

MISTAKEN IDENTITY

The other day Denise Dey received a certified letter stating her husband’s car would be repossessed if a payment isn’t made within 14 days.  It didn’t seem to matter to the customer service representative she spoke that the car had been paid off two months after he’d died, even after the documentation had been faxed to them.

Denise explained her situation over and over, again and again, to one individual after another; but all of her efforts seemed to have been fruitless. Finally with two days left you can just imagine how irritated she felt when she’d received a phone call vice-president of the company apologizing for the inconvenience they’d created. It appears they wanted someone else, they wanted a Denice Day and not her.   

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